Sennheiser
Touchpoint
Global e-commerce website
Role
Experience Writer, Content Designer
Brief
Create an online flagship experience that brings Sennheiser’s key audiences closer to sound
THE INSIGHT
Sennheiser’s audio solutions are a staple for every audiophile.
But as the brand markets its products with a heavy emphasis on their German engineering heritage and technical specifications, Sennheiser has trouble connecting with the everyday audio lover. While audiophiles have the knowledge, and with it the confidence, to navigate and purchase Sennheiser’s products online, it’s the opposite for everyday audio lovers.
Without being able to touch and experience the physical products, they rarely converted to purchasing customers or brand advocates. While the technical features and functionalities are a must for the audiophiles, everyday audio lovers need human, emotional and lifestyle experiences that express sound in a whole new way.
THE VISION
Sound Expressed in Full.
A digital flagship experience that unites both audiences through their love of sound. By balancing the scale between premium storytelling and quality audio engineering, users can discover Sennheiser’s solutions on their own terms: online, through high-end visuals, 3D product decompositions, smart search and compare tools.
At each point in their journey, different interactions invite users to dive deeper through visuals, audio, video and text. And while technical specifications were impossible to avoid, tooltips and other supporting content would provide the context needed to understand and appreciate each product.
The team executed the vision in a total of seven, 2-week sprints.
Each sprint was split into a low-fidelity and high-fidelity week, the former to concept a range of executions and the latter to produce detailed design for all touch points. Once the build was complete, I supported Sennheiser’s content team in reconfiguring the existing content in the new design. The main shift was to move from feature and functionality led content to experiential, lifestyle content to appeal to a broader audience. Rather than taking the lead, detailed specs would be deprioritsed in tooltips and accordions to satisfy both target audiences.
THE RESULTS
+74%
more products added
to cart
+136%
increase in
conversion rate
+164%
growth in value
per customer
THE TEAM
Experience writer
Content design
Design
Motion
Product Management
Product Intern
Development
Tesja Bonnie
Tesja Bonnie
Emma Nikolovski
Camille Mormal
Lexington Baly
Madeleine Bès de Berc
Abhi Jannu
Antoine Grelard